Return conditions
Only authorised returns related to a valid nonconformity claim are accepted. Change-of-mind and convenience returns are not accepted.
No convenience returnsRETURNS & REFUNDS
Returns require a verified claim and RMA.
Chip-seek does not accept change-of-mind or convenience returns. Report apparent appearance, quantity or incorrect-part issues within 14 calendar days after delivery. Quality and functional defect claims require independent third-party findings.
Evidence-led review
RMA required
14-day apparent-issue window
Appearance, quantity and incorrect-part claims must be reported within 14 calendar days after delivery.
Independent quality evidence
Quality or functional defect claims require a report from an acceptable independent third-party testing institution.
Clear next step
Eligibility and the resolution path are confirmed for each case.
Direct support
Returns and quality cases are handled by the sourcing team.
No material may be returned without Chip-seek's written RMA. Mandatory rights that cannot lawfully be excluded remain unaffected.
RMA process
A return request is reviewed, authorised and then processed with a clear reference and next step.
4-step processQuality disputes
Quality, authenticity and functional defect claims require a written independent third-party test or inspection report.
Third-party report requiredNon-returnable cases
Change of mind, convenience, over-ordering, unauthorised returns and late apparent-issue claims are not eligible.
Not eligibleRefund timing & method
Approved refunds follow the payment method and timing confirmed for the order.
Confirmed per orderReport a case
Report appearance, quantity or incorrect-part issues within 14 calendar days after delivery with the order reference and evidence.
Report within 14 daysRETURN PROCESS
A clear path from report to resolution.
Start with a timely written claim and supporting evidence. Return material only after Chip-seek confirms eligibility and issues an RMA.
Report the case
Report apparent appearance, quantity or incorrect-part issues within 14 calendar days after delivery.
Submit evidence
Provide photos and shipment records for apparent issues, or an acceptable independent third-party report for a quality or functional defect.
Receive RMA instructions
If the claim qualifies, Chip-seek issues an RMA and confirms the approved return or replacement instructions.
Inspect & resolve
The returned products are inspected and the approved replacement, credit or refund is processed.
QUALITY DISPUTES
Quality issues are reviewed with evidence.
For a quality, authenticity or functional defect, the independent institution, test scope and acceptance criteria must be agreed before destructive testing. The written report forms part of the claim review.
Document the issue
Provide the order reference, part number, affected quantity, labels, packaging photographs and a clear description of the issue.
Agree the test scope
Before destructive testing, agree the independent institution, samples, test method, acceptance criteria and testing-cost responsibility in writing.
Obtain independent findings
The independent report must identify the order and part, the samples and methods used, the results and evidence of the alleged failure.
Authorise & resolve
After the claim is validated, Chip-seek confirms the RMA and approved replacement, credit or refund path.
RETURN QUESTIONS
Returns and refunds questions.
If your case is not covered here, contact us with the order reference and we will review the next step.
What are the return conditions?
Chip-seek accepts returns only after authorising an RMA for a valid nonconformity claim or otherwise agreeing in writing. Change-of-mind, convenience and over-ordering returns are not accepted. Returned products must remain in the condition received with original labels, packaging and ESD protection.
How do I start an RMA?
Report the case through the Contact page or email. For appearance, quantity or incorrect-part issues, contact us within 14 calendar days after delivery and provide the order reference, affected part and quantity, reason, and photographs of the products, labels and packaging. Do not return material until an RMA is issued.
How are quality disputes handled?
A quality, authenticity or functional defect claim requires a written report from an independent third-party testing laboratory or inspection institution acceptable to both parties. Before destructive testing, the institution, scope, samples, test method, acceptance criteria and responsibility for testing costs must be agreed in writing.
When is a return not possible?
Returns are not accepted for change of mind, convenience, over-ordering, unauthorised return, damage caused after delivery, or an apparent appearance, quantity or incorrect-part issue reported more than 14 calendar days after delivery, subject to rights that cannot lawfully be excluded.
When and how will I be refunded?
Approved refunds follow the payment method and timing confirmed for the order. The team will confirm the expected timing when the return is authorised.